Implementation Challenges and Solutions: How to Use Failure Modes and Effects Analysis to Guide Your Implementation of Core BHI Clinical Workflows
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Marsha Ilus began her career at Brockton Neighborhood Health Center (BNHC) in February 2017 as a clinical secretary. Marsha’s work ethic and desire to help people soon saw her enter her first Community Health Worker role where she was a member of BNHC’s Nutrition team. Prior to working as a CHW on TEAM UP, Marsha served as one of the STI CHWs. In this role Marsha was responsible for a plethora of tasks such as: outreach in the Brockton community, work with chronically homeless individuals, and assistance with both treatment and testing amongst adults and adolescents. Marsha received formal CHW training at Boston Medical Center and has committed to continuing her education in the social services career.
Janemarie Niven Dolan, MD, serves as the lead pediatrician and assistant CMO for Pediatrics and OB/GYN at Brockton Neighborhood Health Center. She graduated from St Louis Medical School and did her internship at Metropolitan Hospital in NYC and finished her residency at Montefiore Hospital in the Bronx. Dr. Dolan joined Brockton Neighborhood 15 years ago after working in hospital settings and private practice. Dr. Dolan has an interest in behavioral and developmental issues in children and has been the champion for screening children and their families. She also has run programs educating parents and also children who struggle with weight issues. Dr. Dolan is board certified in pediatrics.
Huy Nguyen, MD, is a pediatrician and Chief Medical Officer at DotHouse Health. Dr. Nguyen began working at DotHouse in 2003, leading efforts to promote early childhood literacy, evidence-based care for adolescents, and culturally sensitive care. In 2017, he became Chief Medical Officer, overseeing patient care, population health initiatives, clinician recruitment and retention, and strategic planning and implementation. From 2011-2016, Dr. Nguyen served as Medical Director and Interim Executive Director at the Boston Public Health Commission. During his tenure at the local public health department for the City of Boston, Dr. Nguyen led new multi-sector collaborations to strengthen community-clinical linkages, led Boston’s public health response to Ebola, and developed new policies to prevent teen tobacco initiation.
Lara Jackson, MPH, is the Practice Transformation Director at DotHouse Health. Lara joined DotHouse in 2018 after completing her MPH in Health Management at the Harvard Chan School of Public Health. Prior to returning home to the Boston area, Lara worked in diverse roles in FQHCs, Ryan White clinics, community-based non-profits, and health departments in Tacoma, New Orleans, and Managua. At DotHouse, she supervises the case management team, oversees PCMH-related initiatives, and coordinates the organization’s performance improvement efforts.
Michael Tang, MD, MBA, is the Chief Behavioral Health Officer, and a pediatrician, child psychiatrist, and adult psychiatrist at the Dimock Center. He is committed to behavioral health and social determinants of health integration within primary care. Michael previously was the Boston Site Director of Health Leads and is currently the Co-Chair of the Massachusetts Chapter of the American Academy of Pediatrics’ Child Mental Health Taskforce, and a member of the Board of Directors of the RIZE Massachusetts Foundation. He completed his residency in pediatrics at Boston Children’s Hospital and Boston Medical Center, and residency and fellowship in adult and child psychiatry at Massachusetts General Hospital and McLean Hospital. Michael is a graduate of Harvard College, Harvard Medical School, and the Brandeis Heller School for Social Policy and Management.
